This Privacy Policy explains how TouchPad Solutions collects, uses, stores, and safeguards information when you visit our website, contact us, or engage our services.
We serve businesses in Bangladesh and worldwide across web development, digital marketing, accounting support, AutoCAD services, and digital skills training. We only collect information that is relevant to communication, service delivery, and legal compliance.
Information We Collect
We may collect personal and business information that you voluntarily provide through contact forms, email, phone calls, and project discussions.
- Contact data such as your name, email address, phone number, and company information.
- Project details you share, including business goals, files, drafts, credentials, and technical requirements.
- Basic website usage information, such as browser type, visited pages, and approximate location, gathered through standard analytics tools.
How We Use Information
- To respond to inquiries, prepare proposals, and provide requested services.
- To manage projects, communicate updates, and deliver support.
- To improve website performance, user experience, and service quality.
- To maintain internal records, invoicing, and compliance obligations.
Lawful Basis and Consent
By submitting your details to us, you consent to the processing described in this policy. In many cases, processing is also necessary for pre-contract discussions, contract performance, and legitimate business operations.
Data Sharing
We do not sell personal information. We may share limited data only when required for business operations or legal obligations.
- With trusted service providers that support hosting, analytics, communications, or project delivery.
- With payment, legal, or accounting partners where necessary for contract and compliance requirements.
- When required by law, regulation, court order, or to protect our legal rights.
Data Retention
We retain information only for as long as needed to fulfill service, legal, accounting, and recordkeeping purposes. When data is no longer needed, we securely delete or anonymize it where practical.
Data Security
We apply reasonable technical and organizational safeguards to protect personal and project data. While no system is completely risk-free, we continuously work to reduce unauthorized access, loss, and misuse.
International Projects and Transfers
Since we support global clients, information may be processed by service providers in different countries. When this occurs, we take reasonable steps to ensure that transferred information remains protected.
Children's Privacy
Our services are intended for business and professional use. We do not knowingly collect personal information from children under 13. If such information is identified, we will take steps to remove it.
Your Rights
- Request access to the personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion of data where deletion is legally and operationally permissible.
- Withdraw consent for communications at any time.
Policy Updates
We may revise this Privacy Policy when services, legal requirements, or operational practices change. Updates become effective once published on this page.